Source：IT Pro

In the pandemic era, remote work has become a major trend, leading to the emergence of various cybersecurity issues. When facing new cyber threats and attacks, some enterprises rely solely on network defense solutions, overlooking the importance of enhancing employee cybersecurity knowledge.

Microware, with over 35 years of experience providing IT infrastructure solutions in the local market, has established a specialized pre-sales consulting team dedicated to cybersecurity (the Network & Security Team, or NS Team). This team not only helps clients find suitable security solutions but also ensures that users acquire the necessary cybersecurity knowledge and skills.

By collaborating on these two fronts, the team comprehensively strengthens the enterprise's defenses against cyber attacks.

Extensive Network Applications Bring About More Potential Risks

Microware has traditionally maintained a pre-sales consulting team, but in recent years, as the business environment has become more turbulent, many enterprises have accelerated the introduction of digital operating models (including allowing employees to work from home, adopting video conferencing and collaboration platforms, as well as providing services that connect internal networks through the cloud). Faced with the resulting network infrastructure and substantial security demands, Microware quickly adapted to market changes and established the dedicated NS team in 2019.

One of the key advantages of the NS team is that the professional staff first conducts a comprehensive cybersecurity assessment of the client's network, and then proceeds to plan and provide complete solution support. This approach also helps to expand the company's expertise in this field.

Round-the-Clock Support by Professionals

The NS team at Microware is committed to providing comprehensive pre-sales and after-sales services for its enterprise clients. Each team member has at least 10-20 years of experience in network and security management, with collaborations with various suppliers and a wealth of professional knowledge and experience. This allows them to tailor solutions for clients' specific needs.

Furthermore, the technical specialists on the team provide 24/7 system and network management and monitoring services, offering timely SLA (Service Level Agreement) support to address users' problems and difficulties.

According to Godfrey Ma, a member of the NS team, the 21st-century network world is becoming increasingly complex, and the team's focus is on supporting solutions. Before the team's establishment, Microware already provided basic installation services for network equipment to enterprise clients, but there was no dedicated professional team to address client inquiries and difficulties. The creation of the NS team aims to provide comprehensive support and ensure that clients can leverage the latest technological applications.

For example, when enterprise clients are providing network services, the team can guide them on controlling Internet browsing by visitors, such as by requiring an additional QR code authentication when connecting to the company's wireless network, to enhance security. The team's most important role is to provide professional advice and solution demonstrations, helping enterprise clients identify the most suitable and tailored solutions for their needs.

Microware's Network Security Pre-Sales Consulting team provides round-the-clock support services to guide enterprises in their network security applications. This includes DevOps software development, enhancing system transparency, and automating system and storage infrastructure defenses.

Microware offers a comprehensive protection solution that provides a one-stop support service. This includes consulting services, strategic planning, and professional team training, enabling enterprise clients to quickly respond to network security threats.

The Importance of Enhancing User Knowledge and Training

The current network security threats and their complexity are primarily driven by human factors. Microware's NS team is constantly equipping itself to address this challenge. In addition to enhancing their technical and professional expertise, the team places a strong emphasis on maintaining close communication with suppliers and sharing knowledge with clients.

The team understands that it is not only important for IT personnel to be self-equipped, but also crucial for enterprise users to possess a certain level of network knowledge to manage the workload of information security. As Roland Mok, a member of the NS team, points out, even the most secure network is not enough, as 21st-century cyber-attacks continue to evolve rapidly. There is a greater need for personnel training and enhancing users' network security knowledge, so they can effectively handle network attacks when faced with them.

Furthermore, the traditional perimeter-based network defenses are often insufficient, and the emergence of "Bring Your Own Device" (BYOD) has led to some viruses infiltrating user systems without their knowledge. Microware has recognized this significant vulnerability and the importance of the consulting team in achieving a win-win situation with clients.

Partnering with a National-Defense-Grade Security Testbed to Provide Rare Hands-On Practical Training

Mere "armchair" learning of cybersecurity techniques is not enough. In addition to Microware's NS team sharing their professional knowledge with clients, the company has partnered with the Cyber Range Training Centre to provide simulated, hands-on training to better equip personnel in responding to threats.

Cyber Range Training Centre offered through this partnership features a wide variety of attack scenarios, including 13 IT (Information Technology) and 3 OT (Operational Technology) attack scenarios. This allows trainees to learn how to analyze, track, and defend against real-world network attacks in a realistic environment.

As an Israeli national defense-grade cybersecurity system, the Cyber Range is widely adopted by governments, militaries, and top academic institutions around the world. It is also one of Microware's cybersecurity product and solution partners, providing various levels of security training courses.

Coupled with the support services from Microware's network security pre-sales consulting team, this partnership not only offers enterprise clients network defense solutions but also focuses on personnel training and education to enhance users' cybersecurity knowledge. This holistic approach aims to achieve a true, comprehensive defense against cyber threats.

The Cyber Range Training Centre applies cybersecurity techniques to the commercial sector, making it suitable for security management personnel, Chief Information Security Officers (CISOs), Chief Technology Officers (CTOs), government agency staff, and risk management professionals from a variety of enterprises. The training can be conducted either on-site or online.