1. Handle enquiries or general support in a professional manner 
2. Log information into the ticketing system 
3. Keep track of status and frequently communicate with stakeholders of Service Requests and Incidents from case start-to-end 
4. Coach and being coached on new skills (i.e. technical and soft skills) 
5. Continuous improvement to meet business needs 

1. Higher Diploma/ Associate Degree or above 
2. Experience in customer services, deskside technical support / ITIL foundation holder is an advantage 
3. Good command of written and spoken English and Cantonese and Putonghua. Strong language skill is an advantage 
4. Proactive, Independent, and able to work under pressure 
5. Strong control sense, able to identify potential risks and provide valid recommendations 
6. Good team player 
7. Fresh graduates with experiences in direct customer interfaces will also be considered  
8. Immediate Available is an advantage 

• Interested parties please send your full resume with the position to recruit-hk@microware1985.com

• All personal data will be used for recruitment purpose only. 
• Applicants who are not invited for an interview within 8 weeks may consider their applications unsuccessful.
• The company will retain unsuccessful applicants’ information for not more than 12 months.